Consumer Reports: AT&T has meh customer satisfaction
According to the survey, Verizon left customers more satisfied with texting and data plans compared to other U.S. carriers. CR electronics editor Paul Reynolds added, “Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service.”
Despite AT&T’s low customer satisfaction rating, the company seems to be maintaining its iPhone customers, just as rivals Verizon and Sprint are, too. All three companies offer the iPhone 4S, although AT&T also sells the two-generation old iPhone 3GS as a nearly free phone with a two-year contract.
Consumer Reports is including the full survey in its January print issue and online for subscribers.