First, pick the product you wish to turn in. In the figure below, we picked a 32GB black iPhone:
Choose your product
Apple will then ask questions specific to the product that you picked. If it’s a computer, it will ask about your display and the case, for instance, but in the case of our theoretical iPhone 4, we’re asked about its working condition, whether or not the battery is charged, if it’s scuffed, and if we’re turning in the charging chord. The figure below shows the questions we were asked:
Answer thee these questions three…(or seven, as the case may be)
When you submit the form, you’re given a quote. The service is being operated by a third party company called PowerON, which is ultimately responsible for assessing the product you send in through the program. In the figure below, you’ll see our test results and the offer of a $200 gift certificate:
Results
If your case is cracked, we were told our product had no cash value. A 16GB black iPhone in the same condition was valued at $180.